Online Billing Tutorial

We’ve recently migrated to a new billing system and our online billing website has changed. Experience the new changes here!

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Account Management FAQ

Existing Online Bill users do not need to create a new account.

You can log in to the Customer Portal using your existing username and password.

1. Go to: https://app4.myportal365.com/ite01_p_production/login?loginProfile=ITE
2. Click “Register.”
3. Enter your Account Number and Zip Code.
4. Click “Request Registration.”
5. Check your email for the secure registration link.
6. Click the link and complete the required fields:
   – First Name
   – Last Name
   – Username
   – Email Address
   – Password
   – Security Questions
7. Click “Submit.”
8. Click “Continue to Sign In.”
If you do not receive the email, please check your spam or junk folder.

1. Log in to the Customer Portal.
2. Click “Settings.”
3. Select “Account Settings.”
4. Under Security, click “Change Password.”
5. Enter your current password and new password.
6. Click “Save.”

1. Go to the Customer Portal login page.
2. Click “Forgot Password.”
3. Enter your Account Number and Username.
4. Click “Submit.”
5. Check your email for the reset link.
6. Follow the instructions to create a new password.

Billing, Usage and Notification

After logging in, your current balance is displayed on the Dashboard under Account Summary.

1. Log in to the Customer Portal.
2. Go to “Billing.”
3. Select “My Bill.”
Your Payment Due Date is displayed on this page.

1. Log in to the Customer Portal.
2. Click “Usage” from the menu.
Wireless customers will see usage bars for Voice, Messages, and Data.

Please call our hotline or visit one of our retail stores for assistance with paperless billing enrollment.

1. Log in to the Customer Portal.
2. Click “Settings.”
3. Select “Account Settings.”
4. Choose “Account Details.”
5. Update your email address.
6. Click “Save.”

Payments and Transactions

1. Log in to the Customer Portal.
2. Click “Make a Payment” from the Dashboard or go to “Payments.”
3. Enter the payment amount.
4. Select a saved payment method or add a new one.
5. Review the details.
6. Click “Pay Now.”
You will receive a confirmation message and email once the payment is successful.

1. Log in to the Customer Portal.
2. Go to “Payments” or “Wallet.”
3. Click “Add Payment Method.”
4. Enter your card or bank details.
5. Click “Save.”
You can edit or remove saved payment methods anytime in the Wallet section.

1. Log in to the Customer Portal.
2. Go to “Payments.”
3. Select “AutoPay.”
4. Choose a saved payment method.
5. Click “Enroll” or “Save.”
Your payment will automatically process each billing cycle. A confirmation email will be sent after enrollment.

1. Go to “Payments.”
2. Select “AutoPay” or “Scheduled Payments.”
3. Choose the payment to update.
4. Edit or cancel the payment.
5. Click “Save.”
A confirmation email will be sent after changes are made.

1. Log in to the Customer Portal.
2. Click “Billing.”
3. Select “Transaction History.”

1. Log in to the Customer Portal.
2. Click “Billing.”
3. Select “Bill History.”
4. Choose the billing period to view or download your statement.